Director Operations (Product & Network)

Job Description

Qualification & Skills: Science Graduate, Master Mariner / Chief Officer with Commercial & Operational knowledge including Shipping laws and practices.

Key Responsibilities :

“Overall Operations Leadership:
Lead end-to-end shipping & Logistics across India (ports, ICDs, CFS, depots), ensuring seamless execution and driving continuous improvement ”
“Vessel & Port Operations:
Coordinate with ports, terminals, and marine authorities for berthing, loading/unloading, and manage stowage planning, productivity, schedules, safety requirement and cost.”
“Container & Equipment Management:
Ensure optimal container utilization and availability, oversee maintenance, manage inventory includes LSC and control related costs (detention, demurrage, etc.)”
“Inland Logistics & Network Operations:
Manage entire Inland Container movement includes inventory, quality of the product & procurement, Schedule and cost.”
“Service Delivery & Customer Operations:
Ensure on-time performance and documentation accuracy Address escalations with clients and improve customer experience via automation”
“Regulatory, Compliance & Safety:
Ensure compliance with Indian customs, DG shipping, and safety/environmental standards Monitor compliance for all cargo types, including hazardous goods and special cargo.”
“Vendor & Stakeholder Management:
Manage contracts and SLAs with terminals and transporters Build strong partnerships with port authorities and regulatory bodies”
“Cost & Budget Management:
Drive cost optimization in port & inland operations, trucking, and container repositioning Develop budgets and monitor financial targets”
“Digitalization & Process Improvement:
Implement digital tools (tracking, e-documentation, automation) to reduce manual processes and raise operational efficiency. Streamline the entire process to include the efficiency by removing the waste.”
“Team Leadership & Development:
Lead national operations teams across multiple locations, aligning workforce on KPIs (TAT, port productivity, etc.), and training managers ”
“Erros Resolution & Prevention Plan.
To provide resolution for the issues & errors by correcting the process and setting up the prevention plan.”